Confidentiality

We respect your privacy and as such each session is confidential. There are exceptions to this rule however: 
• Any perceived risks towards harming yourself or others 

• Anything that may indicate child abuse 

• Valuable medical information in case of emergency 

 • Court orders for disclosure of information 

It is important to note, in any of the above situations, we provide only information that is needed for each situation; we endeavour to protect our client privacy as much as possible. In the event of any of the above situations occurring, we would strive to contact you to inform you of the need to disclose, and discuss this with you. We take client confidentiality very seriously and will endeavour to keep your data safe by limiting access to only counsellors who are involved in your care, and the supporting of internal processes.

Supervision

All mental health professionals require supervision, and should your case need to be presented, your details will be changed to protect client identity. 

Biofeedback

Biofeedback is a non-invasive form of treatment. Sensors or electrodes are attached to the body, and these sensors provide a variety of readings –feedback– which is displayed on the equipment for the client to see. The signals typically measure what is thought of as involuntary body functions (see paragraph below) and/or brainwave function. With this information, clients can learn to make changes so subtle that at first, they cannot be consciously perceived. With practice, however, the new responses and behaviors can help to bring relief and improvement to a variety of disorders. Biofeedback is a term that covers a variety of modalities including peripheral biofeedback (i.e., heart rate, blood pressure, skin response, breathing rate, muscle tension, body temperature), and EEG Biofeedback or neurofeedback (brain wave biofeedback). The application of computer software and hardware, and homework exercises (i.e., relaxation and meditation techniques) are used to help the client. Biofeedback is continuously subjected to rigorous study and evaluation by the international medical and mental health communities. 

Cancellation

We do ask that you provide a minimum of 24 hours notice if you cannot attend your appointment.  Failure to do so will result in being charged for the appointment. If you are more than 15 minutes late, the practitioner may assume you are not coming and choose to leave the premises and you will be charged in full for a missed appointment.

Fees

The fee will be informed to client prior to session. Payment is due at the session unless other arrangements have been approved. A formal receipt (factura) is available upon request.  Methods of payment accepted: cash, MBWay or bank transfer.  Credit card payments might be possible through Paypal or Stripe but the processing fee will be added to the cost.

Termination

Clients are free to terminate services at any time.

Personal Data Protection

Your personal information given through online registration forms, email, phone or any other communication channel will be kept strictly confidential. Information collected is shared only with our authorised staff for the purpose of providing better services. By voluntarily providing your personal data in order to obtain our services, it will be deemed that you have consented to the collection, use, disclosure and processing of your personal data by us for the purposes related to the provision of providing professional services to you. We do not disclose personal data to third parties except when required by law, or referrals to other healthcare professionals and/or institutions as agreed with you via consent in writing. This information may include, but is not limited to session notes, invoices for insurance claims, and other items relating to you and the care you receive.